Responsible Gaming

1 Introduction

Aveazure SRL ('The Company') wants to ensure that its clients gamble in a responsible manner, but also acknowledges that gambling can be addictive to some and affect their lives negatively. The following rules must be strictly observed by all entities operating under the license issued to Aveazure SRL.

2 Responsible Gambling Definition

For the Company, responsible gambling means making well-informed choices for entertainment purposes. The Company supports a balanced, enjoyable gaming experience that doesn't interfere with personal, social, or professional commitments.

3 Responsible Gambling Tools

3.1 Available tools

Registered players may opt in responsible gambling tools by submitting a written request via email or live chat. The following tools are available on the platform:

• Deposit Limit: Limits the amount a player can deposit over a specific period (daily, weekly, or monthly). Deposit limits are applicable only for fiat currency deposits.
• Wager Limit: Restricts the total amount a player can wager within a designated period (daily, weekly, or monthly).
• Loss Limit: Limits the total amount a player can lose within a set timeframe (daily, weekly, or monthly).
• Session Limit: Controls the duration a player may remain logged into their account; players reaching this limit will be automatically logged out.
• Cooling-off: Restricts deposits and betting activity while still allowing login access to upload documents or request withdrawals. The cooling-off period can range from one day to six months, providing players with a flexible option for short-term breaks. Due to the decentralized nature of cryptocurrencies, deposits made via any cryptocurrency still can be successful during an active Cooling-off period; nevertheless, they can't be used for betting.

3.2 Managing RG tools

A limitation requests take effect immediately if submitted via live chat, or as soon as possible but within a maximum of 24 hours if submitted by email. Players may increase or revoke a previously set limits by submitting a request in live chat or via email, which becomes effective after a mandatory 24-hour waiting period, except when the deposit limit is set to one (minimal possible value). The Company strictly enforces all limits established in a limitation request and does not accept deposits or bets that exceed these defined limitations.

3.3 Minimal available deposit limit

The minimal deposit value the user can set is limited to 1 due to technical restrictions of the platform. Users with such limitation are allowed to adjust or revoke this limit only after a minimum waiting period of six months from the date of the written request of adjusting or revoking it. In case of a request to adjust or revoke this limit, the user is to be informed that requested modification is possible in 6 months only and asked to contact the support team after elapse of this period. A corresponding comment is to be left in the account to indicate the nature of the request (removal or adjustment) and its date.

4 Self Exclusion

4.1 Imposing Self-Exclusion

When a registered player requests exclusion from gaming activities or indicates a gaming addiction, the Company representative should:

• (a) Set a self-exclusion period on the player's account as requested, but not less than six months. In case of reporting gambling problems, indefinite self-exclusion should be set.
• (b) Remove the player from all marketing and promotional lists.
• (c) Provide the player with the following information:
  • possibility of requesting Comprehensive Self-Exclusion;
  • explanation that this type of exclusion is applied to all brands license by the commission;
  • a link to submit a Comprehensive Self-Exclusion Request to the Commission via the website (https://gamingcommission.ca/interactive-gaming/players/);
  • specifying that the Commission will contact the customer back for verification and clarification of any required details;
  • a warning that this exclusion is permanent and irrevocable.
• (d) Email the Commission about the following:
  • all actions taken under this section (setting an exclusion for a definite / indefinite period, guiding the customer how to request Comprehensive Self-Exclusion);
  • player's name, email, phone number if verified, any other contact information.

Self-Exclusion requests are to be processed immediately, and no justification is required from the player. If received via email, the request must be processed as soon as possible but within 24 hours. During the self-exclusion period, the player will have no access to the account or activities. Any withdrawable funds will be released following necessary checks and verifications within reasonable timeframes. Due to the decentralized nature of cryptocurrencies, deposits made via any cryptocurrency still can be successfully processed during an active Self-exclusion period. The funds can't be used for betting and can be refunded upon the player's request.

4.2 Removing Self-Exclusion

Reopening an excluded account is permitted after at least six months, subject to a player's written request and only if the Company was not informed about any Comprehensive Self-Exclusion Requests submitted to the Commission. If all the conditions are met, the customer is to be informed that the account will be reopened in 24 hours, corresponding comments should be left in the account.

4.3 Comprehensive Self-Exclusion

Any individual may request permanent exclusion from all Company-operated entities. These requests are to be escalated to the Responsible Gambling Team in Jira for processing and ensuring exclusion across all licensed brands on the Company's platform. After exclusion, the registered player shall be provided with contact information for problem gambling support services. Additionally, any excluded customer shall be prevented from receiving any marketing materials. For any active balance on an account under Comprehensive Self-Exclusion, funds will be paid out following necessary checks and verifications within a reasonable timeframe.

Protection of minors

The Company is committed to Responsible Gambling principles and takes all reasonable steps to prevent underage individuals from accessing our platform. The Company accepts only those players who are at least eighteen (18) years old; or of legal age to engage in gambling under the laws of their jurisdiction of residence. To prevent underage gambling, the Company requires all users to confirm they are of legal age during the registration process. Additionally, users must provide their date of birth upon registration, and an age verification system checks if the user should be allowed to play. If further verification is needed-such as when a verification threshold is reached or there is a reasonable suspicion that the user is under legal age the Company will request identification documents. If an underage individual is discovered to have accessed the platform, all deposited funds will be returned as soon as reasonably practicable after finishing verification, while any winnings will be forfeited to the Commission. The Company's platform is neither intended nor designed to appeal to children or adolescents, and the Company actively cautions users that underage gambling is illegal. While the Company dedicates considerable time and resources to preventing underage gambling, it is acknowledged that the internet is easily accessible in many homes worldwide. As such, it is important for both gaming companies and parents to work together to safeguard minors from gambling. To assist in this, the Company provides materials promoting Responsible Gambling on the website. These materials include guidance on parental control tools and advice on the safe use of devices for accessing our site. If anyone suspects that an underage individual has accessed our platform, they may contact the Company via email. The team will take appropriate measures to restrict access, including returning the user's account to the state prior to registration.

Employee training

The Responsible Gambling team regularly undergoes training to ensure awareness and compliance with current RG regulatory requirements and industry trends. Internal teams, including First Line Support and VIP team, are provided trainings on the issues of problem gaming to ensure the prompt and efficient handling of correspondence relating to player self-limitation and self-exclusion. These teams are also trained on the RG tools available on the platform, the fundamentals of marketing communications, and the company's internal policies. It is a company policy that all new employees are delivered training with regard to the RG policy and the internal procedures used. Refresher courses are undertaken as and when needed.

Conclusion

The company is committed to the ongoing improvement of our Responsible Gambling practices and ensuring compliance with all relevant regulations. The Company continuously evaluates and updates the procedures to protect the users and promote responsible gambling. Through regular training and system updates, the Company strives to create a safe and supportive environment for all players, while maintaining the highest standards of compliance and care.